Shipping Policy

We kindly request you to review the shipping policies of various countries below.

Please note that the actual delivery time after shipment may vary depending on the destination and the current service capacity of the logistics provider.

For Regions Outside the U.S. and Europe

This includes Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, China’s Taiwan Region, and Switzerland.

Estimated Delivery Time for In-Stock Orders

• Orders are expected to be shipped within 2-4 working days after placement.
  • Asia: 8-12 working days after shipment.
  • Canada, Australia: 14-20 working days after shipment.
• In case of local holidays during the period, the corresponding holiday duration will be added to the original post-shipment delivery time.

For the United States

Estimated Delivery Time for In-Stock Orders

• Orders are expected to be shipped within 2-4 working days after placement.
• U.S. addresses: 12-15 working days after shipment.
  • The above time limit applies only to non-island areas within the U.S. mainland.
• In case of Christmas or other holidays during the period, the corresponding holiday duration will be added to the original post-shipment delivery time.

For European Countries

This includes Germany, France, the United Kingdom, Italy, Spain, the Netherlands, Portugal, Austria, the Czech Republic, Poland, Hungary, Romania, Greece, Slovakia, and Denmark.

Estimated Delivery Time for In-Stock Orders

• Orders are expected to be shipped within 2-4 working days after placement.
  • European addresses: 5-10 working days after shipment.
  • UK addresses: 12-20 days after shipment.

Shipping Fees

• United States: 12 USD per order
• European countries: 12 USD per order
• Asian countries: 6-12 USD per order
• Switzerland: 60 USD per order

After you submit your order, the payment page will automatically calculate the accurate shipping fee to your region based on your order quantity, product details, and total package weight. The shipping fee displayed on this page is the final charge, and all related settlements shall be based on this amount.

Courier Services

We usually use the following courier methods: FedEx / UPS / DHL / DPD / Local Postal Services.

Order Tracking

When your order is shipped, we will send you an email containing the tracking number. Please note that the tracking number may take some time to become valid. For logistics channels in certain regions that adopt a segmented delivery model, tracking information may not be available within the first 3-4 days after shipment. After 4 days, the tracking number will show the logistics status normally. If you encounter any difficulties in tracking your package, please contact us promptly, and we will resolve the issue for you.

Delivery Delays

Shipping delays may be caused by various factors such as carrier delays, weather changes, flight schedule adjustments, labor shortages, and customs inspections. If your order is delayed, please contact us immediately. We will urge the logistics company to verify the situation promptly and facilitate the delivery of your package as soon as possible.

Order Cancellation and Modification Rules

1. No fees will be charged for order cancellation, shipping address modification, product replacement, or exchange before the order is shipped.
2. Once the order enters the shipping process after shipment, it cannot be modified, revoked, or canceled. If you refuse to accept the package and the goods are returned to our warehouse, this will be treated as a return. In such cases, we will refund the payment to you through the original payment channel, but the incurred shipping fees and customs clearance-related costs will be deducted. Please carefully check the shipping address before placing your order to avoid unnecessary losses.

Warm Reminder: The order processing and shipping cycle is usually 2 working days. During this period, the order may have been transferred to the logistics partner for processing, and once this stage is reached, the order cannot be canceled.

Regarding VAT

In rare cases, the customs of your country may levy official fees on your order. These fees are not collected by our website and must be borne by you. We apologize for any inconvenience this may cause.

In most cases, since the value of our products is below the tariff threshold of most countries, you generally do not need to pay high tariffs. Regarding the logistics method, the payment page during checkout will indicate whether DDP (Delivered Duty Paid) is supported for your country. If DDP is supported, you do not need to pay additional tariffs, as the relevant fees are already included in the shipping cost and will be handled uniformly by the logistics company.

For certain special countries (e.g., South Korea), you are required to fill in your customs personal code during payment, and we will fill in the customs declaration form according to the actual order amount. Please rest assured that due to the fact that the product value is generally below the tariff threshold of most countries worldwide, high fees are usually not incurred. If the customs tariff standard in your region is relatively high, we will contact you in advance, and relevant instructions will also be marked on the product introduction page and order payment page.

Contact Us

Email: User@qirollshop.com

Submit Form: https://qirollshop.com/contact/